 |
| |
| |
| Author's Rating | |  |
| |
| On-Time Delivery |
|
 |
| Customer Service |
|
|
|
|
A Sordid Story
By: JohnKDavis, September 19th, 2002
My experience with Foto Connection exposed manipulative sales techniques and bad business practices.
First, when I placed my order, paying over $2,800 for the merchandise
(good price) and almost $50 for normal ground shipping (normal) I
received a Confirmation Request via e-mail detailing the transaction
and asking me to call Jack to confirm my web-order.
Exactly
one hour later I received another e-mail message. It looked a lot like
the first, but the subject line now said, "Order is On-Hold" and the
message requested that I contact Jack regarding a problem with my order
details. This message got my attention and I called immediately.
Jack explained that the problem was that I had neglected to purchase
 Read full review...
 I would not shop here again
|
|
|
| |
| |
| Author's Rating | |  |
| |
| On-Time Delivery |
|
 |
| Customer Service |
|
 |
|
|
Good price, so-so service, warranty mixup
By: kylehagemann, September 12th, 2002
I
ordered a Sony DCR-TRV27 camcorder thru fotoconnection.com, based on
its reviews here. I got the expected hard-sell for accessories and the
Mack warranty. I had not heard of Mack before, so I said I'd call him
back after some research. He lowered the offered price from 199 to 159,
and I said let me call you back. More hard-sell, but I got off the line
long enough to research it. After some thinking, I decided to decline
the warranty, which I told him, twice. My order showed up on time and
in good condition, all accessories, and USA warranty. It also included
an invoice with the Mack warranty at 159!!! I called back to complain,
and was offered the warranty(3yr) for $109 ($50 credit) or a refund.
$109 seemed reasonable enough, so Read full review...
 I would shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
|
|
|
Shop Here!!!
By: jsimp1, September 11th, 2002
This company is by far the most professional company I have dealt with for purchasing my Canon GL-2.
Great service over the phone (not pushy) shipped as promised. I would recommend to others.
I would shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
|
|
|
Worst Service Ever Encountered!
By: sheiksadiq, September 7th, 2002
PLEASE
READ THIS BEFORE ORDERING WITH THIS COMPANY. THIS COMPANY IS AN UTTER
NIGHTMARE!!! After placing an order on the internet with them we
recieved an e-mail saying that no order could go through without us
calling them back to confirm. This e-mail was sent after business hours
on the Fri after we ordered so we couldn't confirm til the next Monday.
When we confirmed, we found that it was merely a sales pitch to sell us
unwanted accessories. Sales rep assured that order would ship
immediately. 2 days later we recieved an e-mail saying that our order
was confirmed. 4 days after that, assuming that our order would arrive
any moment, we updated our new billing address with our credit card co.
3 days after that (now about 13 days Read full review...
I would not shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| Customer Service |
|
|
|
|
Placed an order on Monday....
By: AlvinPIE_dt1, August 28th, 2002
Placed
an order on Monday. Got an email confirmation right away. On Tuesday
morning, I received an email asking me to call sales for confirmation.
(I guess it's just a way for them to do some hard sell on some
unnecessary accessories.) I called and left a message. On Wednesday, I
got a confirmation on Order cancellation which never took place. And
there was no reason given. Thanks for wasting 3 days of my time!!!
I would not shop here again
|
|
|
| |
| |
| Author's Rating | |  |
| |
| On-Time Delivery |
|
|
|
|
Ordered and received a Sony...
By: Contours_dt1, August 24th, 2002
Ordered
and received a Sony FD-97 digital camera. This was a rare find and
after several administrative snags I managed to take delivery quickly.
But in the process of clearing up the pre-delivery problems I was hit
hard with a sales pitch for several accessories. I eventually caved on
a case and filter set. There was a promise that I could return anything
I wasn't totally satisfied with
I would shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
 |
|
|
I bought an Olympus 720...
By: camerabuyer_dt2, August 24th, 2002
I
bought an Olympus 720 digital camera, price was on low end. I did have
to call and confirm my order, a quick run through on options but no
high pressure sales techniques. Product was shipped quickly, and they
were in constant contact with me during the shipping process. Would buy
again from this site.
I would shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
|
|
|
Good Service, Little Hassle
By: browere, August 23rd, 2002
My
experience was just like another opinion listed. When I ordered, they
asked me to call "to confirm the order" and asked 2 or 3 times on the
phone to buy accessories at a "discounted rate." I knew that their
accessories are way over-priced (this is where I think they make their
money), and simply refused. Since I expected them to do this, it caught
me at no surprise.
In a few days, as promised, the
camcorder came. When I discovered a manufacture defect I called them
back and they asked me to send it back. Within 5 days, they sent a
replacement camcorder without any hassle.
I would shop here again
|
|
|
| |
| |
| Author's Rating | | |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
 |
|
|
bought the sony cd 400...
By: mm365_dt1, August 23rd, 2002
bought
the sony cd 400 digital camera. had tried to order it through another
company that had lower price but they didn't deliver. price was in
middle of pack for product. they did try to sell extra like warr. &
lens but didn't push to hard when told no. delivery was fast and
product new & in good shape. did the job !!!
I would shop here again
|
|
|
| |
| |
| Author's Rating | |  |
| |
| On-Time Delivery |
|
|
| Customer Service |
|
|
|
|
Ordering was easy. Sales knew...
By: suzanne_dt2, August 17th, 2002
Ordering
was easy. Sales knew as much as I did about the product and used the
hard sell on accessories, which I found elsewhere at a far better
price. They forgot to send email confirmation, but sent the Sony
DSC-F707 camera on time arriving in perfect condition. I wish they had
confirmed the order, as I was worried after reading so many bad reviews
about some other vendors. All in all it was a good experience.
I would shop here again
|
| |
|
|
|
